Job Description
Join Detroit Connect Solutions as an Entry Level Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional experiences for our diverse clientele. Enjoy competitive pay, comprehensive training, and growth opportunities within our dynamic team. If you're a motivated communicator ready to make an impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to address complex customer needs
- Meet daily performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (internships welcome)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends as needed
- Positive attitude and team player mentality