Job Description
Join Florida Connect Solutions as an Entry-Level Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver outstanding support to our diverse clientele in sunny Florida. Enjoy competitive pay, comprehensive training, and a supportive team environment. No prior experience required – we provide all the tools for success. Apply today and become part of Florida's premier customer service team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics including call quality and resolution times
- Contribute to continuous improvement of customer experience
Qualifications
- High school diploma or equivalent required
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Basic computer proficiency with MS Office
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Must be authorized to work in the United States