Job Description
Join our award-winning team in Indianapolis as an Entry Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences while building foundational skills for career growth. Enjoy comprehensive training, flexible scheduling options, and a collaborative environment where your voice matters. This role offers clear advancement pathways into team leadership, quality assurance, or specialist positions within 12-18 months. Perfect for recent graduates or career changers looking to launch in the thriving Indianapolis business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with 95%+ satisfaction metrics
- Resolve billing, technical, and account issues using CRM systems (Salesforce training provided)
- Document interactions accurately in compliance with HIPAA/FERPA standards
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed daily performance targets (30+ contacts, 80% first-contact resolution)
- Contribute to process improvement initiatives through quarterly feedback sessions
Qualifications
- High school diploma or equivalent (college graduates preferred)
- 0-2 years customer service experience (internships acceptable)
- Proficient in Microsoft Office Suite and typing 40+ WPM
- Strong problem-solving skills with calm demeanor under pressure
- Ability to work rotating weekends and holidays (schedule shared 3 months in advance)
- Pass background check and drug screening per company policy
- Valid Indiana driver's license if occasional field visits required