Job Description
Join Milwaukee's premier customer experience team as an Entry Level Customer Service Representative! We're seeking passionate individuals to become the voice of our brand while launching your career in a supportive, growth-oriented environment. Enjoy comprehensive training, competitive benefits, and opportunities for advancement within our award-winning organization.
Our team thrives on innovation and teamwork, offering a dynamic workplace where your contributions directly impact customer satisfaction. If you're a natural problem-solver with excellent communication skills and a desire to grow professionally, this is your perfect starting point!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve inquiries and concerns efficiently using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to address complex issues
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred (entry-level encouraged)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- Must pass background check and drug screening