Job Description
Join our award-winning team at Pacific Connect Solutions and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support experiences for our diverse clientele. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in sunny San Diego. What we offer: Competitive hourly pay, health benefits, paid time off, and employee discounts. Why work with us? We invest in our people – 85% of our CSRs earn promotions within 12 months!
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily via phone, email, and chat
- Resolve billing inquiries, service issues, and account modifications efficiently
- Document all interactions accurately in CRM system (Salesforce)
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed quality metrics (90% CSAT score, 30 AHT target)
- Participate in quarterly product knowledge training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to type 35+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening