Job Description
Join our award-winning customer service team in sunny Tampa, Florida! We're seeking passionate individuals to launch their careers in customer support with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a vibrant team culture in one of Florida's most dynamic cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to resolve complex service issues
- Meet daily performance metrics for response times and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience (internships welcome)
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening