Job Description
Join our award-winning team as an Entry-Level Customer Service Representative and kickstart your career in a dynamic, supportive environment. We're seeking motivated individuals with exceptional communication skills to deliver outstanding service to our diverse client base. Enjoy immediate start, comprehensive training, and opportunities for rapid advancement. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in CRM systems
- Collaborate with support teams to ensure seamless customer experiences
- Meet daily performance metrics for call volume and resolution times
- Identify upsell opportunities for relevant products/services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Reliable transportation to Fort Worth office