Job Description
Join our award-winning customer service team in Milwaukee! We're seeking passionate individuals to become Local Customer Service Representatives with comprehensive paid training. This full-time role offers stability, growth opportunities, and the chance to make a real impact in your community. No prior experience required – we provide all the tools and support you need to succeed.
Why Choose Us? Competitive hourly wages, comprehensive benefits package (health/dental/vision), paid time off, career advancement paths, and a positive, inclusive work environment. Work directly with local businesses and residents to solve problems and deliver exceptional experiences.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for local clients
- Resolve customer inquiries, complaints, and billing issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and skill development
- Meet/exceed performance metrics for customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude
- Reliable transportation to our downtown Milwaukee location
- Basic computer proficiency (typing 35+ WPM preferred)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends