Job Description
Join our award-winning customer support team as an Entry Level Customer Service Representative in Columbus, Ohio! This immediate-start position offers comprehensive training and career growth opportunities in a dynamic tech environment. No prior experience required – we're seeking passionate individuals ready to deliver exceptional customer experiences.
At Nexus Solutions Inc., we invest in our people through continuous development programs and performance-based incentives. Enjoy modern workspaces, flexible scheduling options, and a culture that celebrates innovation and teamwork.
What We Offer:
- Comprehensive 6-week paid training program
- Health/dental/vision benefits (Day 1 eligibility)
- Tuition reimbursement for career advancement
- Quarterly performance bonuses
- Hybrid work options post-training
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (AHT, FCR)
- Participate in continuous improvement initiatives
- Adhere to PCI compliance and data security protocols
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in Microsoft Office Suite
- Strong problem-solving and active listening skills
- Ability to work flexible shifts (including weekends)
- Basic knowledge of SaaS platforms
- Positive attitude and resilience under pressure