Job Description
Launch your career in Houston's thriving customer service sector! Houston Connect Services is seeking enthusiastic Entry-Level Customer Service Representatives to join our award-winning team. No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, benefits package, and growth opportunities in a supportive environment. Join us in delivering exceptional service to Texas communities and build a stable career with advancement potential.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Actively participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Must be authorized to work in the US
- Resident of Houston or surrounding area preferred