Job Description
Join our award-winning customer service team in Oklahoma City! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in customer support. No experience required – we provide comprehensive training and a supportive environment where you can grow professionally while helping our diverse client base. Enjoy competitive pay, benefits, and opportunities for advancement in a company recognized for employee development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution rates
- Identify and escalate trends affecting customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to remain calm under pressure and handle difficult conversations
- Detail-oriented with strong organizational skills
- Available to work flexible shifts including evenings/weekends
- Passion for helping others and commitment to excellence