Job Description
Join our dynamic customer service team and make an immediate impact! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse clientele. This is your chance to launch your career with a leading provider of BPO solutions, offering competitive pay, comprehensive benefits, and growth opportunities. Work in a supportive environment where your contributions are valued, and enjoy the flexibility of a night schedule that fits your lifestyle.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficient with MS Office and CRM software (e.g., Salesforce)
- Flexibility to work night shifts (11 PM - 7 AM) and weekends as needed