Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in customer support! We're seeking enthusiastic individuals in Columbus, OH and California with no prior experience – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is our priority. Help us deliver exceptional service to our diverse client base while building valuable skills for your future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Meet daily performance metrics for call quality and resolution times
- Stay updated on product knowledge and service protocols
- Contribute to a positive team culture through active participation
Qualifications
- No prior experience required – we welcome career changers and recent graduates
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening abilities
- Proficient in basic computer applications and typing (30+ WPM)
- Ability to multitask in a fast-paced environment
- Reliable internet connection for remote/hybrid options
- Positive attitude and willingness to learn new systems
- Must pass background check and drug screening