Job Description
Launch your career in customer service with our comprehensive paid training program! Customer Solutions Group is seeking motivated individuals to join our Kansas City team as Entry-Level Customer Service Representatives. No experience required – we provide all the tools you need to succeed. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and speed
- Continuously improve product knowledge through training
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 25+ WPM
- Comfortable with technology and multitasking
- Positive attitude and problem-solving mindset
- Reliable transportation to our Kansas City office
- Passion for helping others