Job Description
Join Washington Solutions Inc., a leading customer experience innovator, as an Entry Level Customer Service Representative. We're seeking passionate individuals to kickstart their careers in our dynamic Los Angeles team. At our upcoming hiring event, you'll receive comprehensive training and mentorship while delivering exceptional service to our diverse clientele. Enjoy competitive benefits, growth opportunities, and a supportive culture that values your development. This is your chance to build a foundation in customer service with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Basic math skills for order processing