Job Description
Launch your career in customer service with Omaha's leading provider! We're seeking motivated Entry Level Customer Service Representatives to join our dynamic team in Omaha, NE. Enjoy comprehensive paid training, competitive benefits, and a supportive environment designed for growth. No experience required – just your passion for helping others and a drive to succeed. Join us in delivering exceptional service to customers across Nebraska and Illinois!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns and complaints with empathy and efficiency
- Process orders, returns, and account updates using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for quality and response times
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Proficient in basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to work flexible hours including evenings/weekends
- No prior experience required – training provided