Job Description
We are looking for a highly motivated and professional Part-Time Customer Service Representative to join our team in Harrisburg, PA. This is an immediate start opportunity for individuals seeking flexible hours and a rewarding career in a dynamic environment.
As a key member of our support team, you will be the voice of our brand, ensuring our customers receive the exceptional service they deserve. We offer a comprehensive training program and a supportive culture that prioritizes employee growth and work-life balance.
Responsibilities
- Answer incoming customer calls and inquiries with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction levels.
- Process orders, returns, and exchanges accurately through our internal CRM systems.
- Update and maintain accurate customer records and contact information.
- Provide detailed product information and pricing to potential clients.
- Collaborate with the sales and logistics teams to ensure order accuracy.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service role is highly preferred.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work flexible shifts, including evenings and weekends.
- Proficient in using computer software and typing at least 35 WPM.
- Strong problem-solving skills and the ability to remain calm under pressure.