Job Description
Launch your career in customer service with Pacific Support Solutions! We're seeking motivated Entry-Level Customer Service Representatives to join our Seattle team. No experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy a supportive environment with growth opportunities, competitive compensation, and benefits including health insurance and 401(k) matching. Join us in delivering exceptional service while building a long-term career in one of America's most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics including response times and resolution rates
- Continuously improve product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Must pass background check and pre-employment drug screening