Job Description
Join our award-winning customer support team at ConnectCare Solutions! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences to our diverse client base. This remote-friendly role offers flexible scheduling and immediate start for qualified candidates. Enjoy competitive compensation, comprehensive training, and opportunities for career growth in a dynamic healthcare technology environment.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding account management, billing, and technical support
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for resolution times and customer satisfaction scores
- Contribute to process improvements through regular feedback sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare or tech industry
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills in both English and Spanish
- Ability to multitask in fast-paced environments with minimal supervision
- Strong problem-solving skills with attention to detail
- Reliable internet connection for remote work capability