Job Description
Launch your career in customer service with comprehensive paid training! ClientConnect Solutions seeks passionate Entry Level Customer Service Representatives to join our Philadelphia team. No experience requiredâwe'll equip you with all the skills needed to succeed.
As a key member of our support team, you'll provide exceptional service to local customers while building transferable skills in communication, problem-solving, and relationship management. Our structured training program covers product knowledge, CRM systems, and conflict resolutionâsetting you up for long-term growth opportunities.
What We Offer:
- 6-week fully paid training program
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement path
- Collaborative team environment
- Performance-based bonuses
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with detailed notes
- Collaborate with specialists to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing training and skill development
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Customer service experience preferred but not required
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability
- Empathetic approach to customer interactions
- Ability to work in a fast-paced environment
- Reliable transportation to downtown Philadelphia office