Job Description
Join GlobalConnect Solutions as an Entry Level Customer Service Representative and launch your career in one of Atlanta's fastest-growing industries! We're seeking passionate individuals to deliver exceptional support experiences while developing valuable professional skills. Enjoy competitive pay, comprehensive training, and a dynamic team environment designed for growth. This immediate-start opportunity includes performance-based bonuses and a clear path to advancement. Why Choose Us?
• Industry-leading onboarding program
• Flexible scheduling options
• Health benefits after 60 days
• Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and update CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet daily KPIs for call volume, resolution time, and first-contact resolution
- Identify upsell opportunities through consultative communication
- Document all interactions in Salesforce while maintaining data integrity
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Exceptional verbal and written communication skills
- Proficiency in Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Valid US work authorization and reliable transportation