Job Description
Launch your career in customer service with ConnectSolutions! We're seeking passionate, tech-savvy individuals for our remote Customer Service Representative positions in Oklahoma City. No prior experience required—just a positive attitude and eagerness to learn. Enjoy flexible hours, comprehensive training, and a supportive remote work environment while helping customers resolve inquiries with excellence. Join our award-winning team and build valuable skills for your future!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues using CRM tools and knowledge base
- Document interactions accurately in customer management systems
- Collaborate with team members to resolve complex customer concerns
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication and active listening skills
- Basic computer proficiency and ability to learn new software quickly
- Reliable home office setup with high-speed internet
- Ability to work independently while collaborating in a virtual team
- Flexible availability to cover evening/weekend shifts as needed
- Patience and problem-solving mindset when handling customer concerns
- U.S. work authorization and residency in Oklahoma