Job Description
Join ApexConnect Solutions as a Weekend Customer Service Representative and become the voice of our valued clients! We're seeking passionate individuals to deliver exceptional remote support during weekends. Enjoy flexible hours, competitive pay, and the comfort of working from home while making a real impact on customer experiences. Our Denver-based team thrives on innovation, and we offer comprehensive training to set you up for success. If you're a problem-solver with excellent communication skills and a dedication to customer satisfaction, we want you on our team!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with cross-functional teams to escalate complex issues
- Participate in ongoing training to enhance product knowledge and service skills
- Uphold company policies and regulatory compliance standards
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to troubleshoot technical issues independently
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and quiet home office environment
- Available to work Saturday/Sunday shifts (10:00 AM - 6:00 PM MST)
- High school diploma or equivalent required