Job Description
Launch your career with Houston Customer Solutions! We're seeking motivated Entry Level Customer Service Representatives to join our award-winning team in Houston, TX. This immediate-start role requires no prior experience – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized.
What We Offer:
- Competitive hourly wage ($15-$18) with performance-based incentives
- Full benefits package (medical, dental, vision) after 90 days
- Clear career advancement path to senior roles
- Modern, collaborative workspace in downtown Houston
- Immediate start – no waiting period!
If you're a people person with a passion for problem-solving and want to build a stable career in customer service, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues using our CRM system while maintaining service quality standards
- Document interactions accurately and update customer information in real-time
- Collaborate with team members to improve service processes and share best practices
- Meet key performance metrics including call handling time and customer satisfaction scores
- Proactively identify opportunities to enhance the customer experience
- Adhere to company policies and regulatory compliance guidelines
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required – we provide paid training
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with basic computer applications and willingness to learn new software
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with a customer-first mindset
- Must pass background check and drug screening