Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and experience the power of daily pay! We're seeking friendly, detail-oriented professionals to deliver exceptional support to our Sacramento community. This immediate-start role offers flexibility, competitive compensation, and the opportunity to make a real impact. No prior experience required—we provide comprehensive training to set you up for success. Plus, explore our growing opportunities in North Carolina for career advancement!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process transactions and update customer records using CRM systems
- Collaborate with team members to maintain service excellence standards
- Document interactions and escalate complex issues to supervisors
- Meet daily performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings/weekends as needed
- Positive attitude with problem-solving mindset