Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Los Angeles! We're seeking passionate individuals to deliver exceptional customer support while our global clients sleep. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with immediate start opportunities. Perfect for night owls seeking career growth in the heart of LA.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Document interactions accurately in CRM systems
- Collaborate with international teams to ensure seamless service
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Exceptional communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficiency with CRM software and MS Office Suite
- Spanish fluency a significant advantage
- Passion for helping customers and representing LA values