Job Description
Join our dynamic remote team as an Entry Level Customer Service Representative! We're seeking motivated individuals in Houston, TX to deliver exceptional customer experiences from the comfort of your home. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive virtual environment where you'll help resolve inquiries, build relationships, and grow professionally.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to team success through knowledge sharing
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience (fresh graduates welcome)
- Strong communication and active listening skills
- Proficient with Microsoft Office and CRM systems
- Reliable high-speed internet and quiet home office space
- Ability to multitask in a fast-paced virtual environment
- Positive attitude and problem-solving mindset
- Available to work rotating shifts including weekends