Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our brand! We're seeking passionate individuals with exceptional communication skills to deliver outstanding support to our New York community. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant work environment in the heart of Manhattan. Our next hiring event is scheduled for June 15th – don't miss your chance to launch your customer service career with us!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues through active listening and problem-solving techniques
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing product knowledge training to stay updated on services
- Meet and exceed performance metrics including CSAT and resolution times
- Represent our brand values in all customer interactions
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service experience (entry-level welcome)
- Excellent verbal/written communication skills in English
- Strong computer proficiency with ability to navigate multiple systems
- Ability to work flexible shifts including evenings and weekends
- Proven problem-solving and conflict resolution abilities
- Positive attitude with genuine desire to help others
- Valid work authorization for US employment