Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Fort Worth, TX! We're seeking motivated individuals to deliver exceptional support to our valued clients. This full-time position offers immediate start and comprehensive training to launch your career in customer service. Enjoy competitive pay, benefits, and a supportive work environment where your growth is prioritized. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining positive customer relationships
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet daily performance metrics for call volume and satisfaction
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills and active listening ability
- Basic computer proficiency and typing speed (25+ WPM)
- Ability to work flexible shifts including weekends
- Passion for helping others and problem-solving
- Reliable internet connection for remote options
- Must pass background check and drug screening