Job Description
Join our dynamic team at Premier Service Solutions for an exclusive hiring event targeting top-tier Customer Service Representatives in Milwaukee, WI! We're seeking passionate professionals to deliver exceptional client experiences while supporting our expanding operations in Florida and Wisconsin. This full-time position offers competitive compensation, comprehensive benefits, and clear growth pathways in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution abilities
- Ability to multitask while maintaining attention to detail
- Flexibility to work evenings/weekends during peak seasons
- Authorized to work in the United States