Job Description
Join our award-winning customer service team and launch your career in one of Albuquerque's fastest-growing industries! We're seeking passionate individuals to deliver exceptional support experiences to our diverse client base. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy a supportive environment, competitive compensation, and benefits including health insurance and paid time off. Immediate start available for motivated candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including weekends
- Customer service mindset with patience and adaptability
- Must pass background check and drug screening