Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Portland, Ohio! We offer comprehensive paid training, competitive compensation, and a supportive environment where your growth matters. As a key member of our 24/7 operations, you'll deliver exceptional experiences to clients across diverse industries. Enjoy flexible scheduling, performance bonuses, and opportunities for advancement. Perfect for night owls seeking stability and career progression in a dynamic setting.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution targets
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training sessions and skill development
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and typing accuracy
- Flexible schedule availability (nights, weekends, holidays)
- Customer service or call center experience preferred
- Problem-solving mindset with attention to detail