Job Description
Join our award-winning customer support team and launch your career in tech! GlobalTech Solutions Inc. is seeking passionate Entry Level Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. No prior experience required—just your dedication to excellence and desire to grow with us. Enjoy comprehensive training, flexible scheduling, and a collaborative environment that values your contributions. Immediate start available for motivated candidates ready to make an impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues and troubleshoot product functionality
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication skills and empathy
- Ability to navigate multiple software systems
- Customer service experience preferred but not required
- Type 40+ WPM with high accuracy
- Available for flexible shifts including evenings/weekends
- U.S. work authorization required
- Pass background check and drug screen