Job Description
Join Nexus Customer Solutions as an Entry-Level Customer Service Representative and kickstart your career in a dynamic remote-friendly environment! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive training, and flexible work-from-home options while making a real impact. If you're a motivated problem-solver with excellent communication skills, this is your opportunity to grow with an industry leader.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for response time and resolution rate
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Reliable high-speed internet connection
- Available to work flexible shifts (including weekends)