Job Description
Join LocalCare Solutions as an Entry-Level Customer Service Representative and kickstart your career in a supportive, fast-paced environment! We're seeking compassionate individuals to deliver exceptional service to our Louisville community. Enjoy competitive pay, comprehensive training, and opportunities for growth. Immediate start available!
What We Offer:
- Competitive hourly wages with performance bonuses
- Comprehensive paid training program
- Health benefits, retirement plans, and paid time off
- Career advancement opportunities
- Modern, collaborative workspace in downtown Louisville
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently and escalate complex matters
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics (call volume, resolution time)
- Participate in ongoing training and development
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience (entry-level welcome)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work flexible hours including weekends
- Empathy and patience when handling customer concerns
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen