Job Description
Launch your career in customer service with ConnectSolutions! We're seeking motivated Entry Level Customer Service Representatives to join our award-winning support team. Immediate full-time positions available in Orlando, FL and New York, NY with comprehensive training and growth opportunities. No experience required - just a passion for helping others and a drive to succeed!
Join our innovative team where you'll develop valuable skills in communication, problem-solving, and customer relationship management. We offer competitive pay, benefits, and a supportive culture that celebrates your contributions. Ready to start your professional journey? Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training programs
- Identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent (some college preferred)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing skills
- Customer-focused mindset and problem-solving abilities
- Reliable internet connection for remote work components
- Flexible availability including evenings and weekends