Job Description
Join our award-winning customer service team in Cleveland, Ohio! We're seeking motivated entry-level candidates with no experience necessary. Our comprehensive paid training program will equip you with the skills to excel in a dynamic customer support environment. Enjoy competitive pay, benefits, and clear career advancement opportunities in a supportive workplace culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency with typing speed of 30+ WPM
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and customer-focused mindset
- No prior experience necessary - training provided