Job Description
Join our award-winning customer support team in Charlotte and kickstart your career in the thriving call center industry! We're seeking motivated individuals with a passion for helping others to fill immediate entry-level positions. Enjoy competitive pay, comprehensive training, and a supportive work environment with growth opportunities. No prior experience required – we provide all the tools you need to succeed!
Why Join Us?
- Competitive hourly wages + performance bonuses
- Comprehensive paid training program
- Health benefits, retirement plans, and paid time off
- Modern, collaborative workspace in downtown Charlotte
- Clear career advancement path to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, resolution rates)
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable using Windows-based software
- Reliable transportation to our Charlotte facility
- Positive attitude and willingness to learn
- Availability to work flexible shifts (including weekends)