Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're seeking passionate individuals to deliver exceptional support experiences for our clients. As a remote Customer Service Representative, you'll be the voice of our brand, helping customers resolve inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and flexible remote work arrangements. We provide paid training and career growth opportunities for motivated team members. Our Columbus, OH headquarters supports a culture of innovation and recognition, with additional operations in Illinois. If you're ready to launch your career in customer service with a company that invests in its people, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve product/service issues using CRM tools and knowledge base resources
- Document customer interactions accurately in our ticketing system
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvements based on customer feedback trends
- Participate in ongoing product and service training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (entry-level welcome!)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection for remote work
- Ability to work independently while collaborating in a virtual team
- Flexible schedule availability including evenings/weekends