Job Description
Join our award-winning customer care team in Atlanta! ConnectCare Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. Enjoy a competitive salary, comprehensive benefits package, and fully paid training program. No experience required – we'll equip you with all the tools needed to succeed in this rewarding full-time role. Perfect career starters and those seeking growth opportunities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in compliance with regulations
- Collaborate with support teams to ensure seamless service delivery
- Participate in continuous training to enhance product knowledge and service skills
- Meet performance metrics for resolution times and customer satisfaction
- Contribute to team improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software (training provided)
- Ability to multitask in fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation for in-office shifts
- Positive attitude and willingness to learn new technologies
- No prior experience required – paid training included!