Job Description
Launch your career in customer service with Washington's premier call center! We're hiring motivated individuals with no experience required for immediate full-time positions. Join our supportive team where your growth matters.
At Customer Connect Solutions, we believe everyone deserves a chance to shine. That's why we provide comprehensive paid training and a clear career path for our entry-level representatives. Enjoy competitive pay, benefits, and a positive work environment in the heart of Washington, NC.
What you'll gain:
- Industry-leading onboarding program
- Performance-based quarterly bonuses
- Health insurance options after 90 days
- Tuition reimbursement for continuing education
- Modern, ergonomic workspace with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues using our CRM system with 95% accuracy
- Meet/exceed key metrics: 25+ calls/day, 90% CSAT score
- Document all interactions in real-time using Salesforce
- Collaborate with senior agents on complex escalations
- Participate in weekly coaching sessions for skill development
- Maintain 99.5% schedule adherence and punctuality
Qualifications
- No experience required - we train everyone from scratch!
- High school diploma or equivalent (GED accepted)
- Clear, articulate communication with neutral accent
- Basic computer literacy (typing 25+ WPM preferred)
- Ability to work flexible shifts including weekends
- Valid government-issued ID and SSN for background check
- Must pass pre-employment assessment (provided)
- Resilient mindset for high-volume environments