Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in Atlanta! We're seeking dedicated professionals to deliver exceptional support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth. Immediate start available – apply today and become part of our dynamic team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during overnight shifts
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with day-team to ensure seamless customer experience
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify process improvements and escalate complex issues appropriately
- Participate in ongoing product and system training
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Excellent communication skills with clear articulation
- Ability to work independently during overnight hours
- Flexible availability including weekends and holidays
- Positive attitude and resilience under pressure