Job Description
Join our award-winning team as a Local Customer Service Representative in Raleigh, NC! We're seeking passionate individuals with immediate availability to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Special hiring event in Florida for similar roles – inquire about remote options!
Why Join Us? • Industry-leading training • Career advancement opportunities • Health/dental/vision coverage • Paid time off • 401(k) with matching • Flexible scheduling • Employee discounts
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Meet performance metrics (call handling time, CSAT scores)
- Collaborate with support teams to resolve complex cases
- Participate in quarterly training programs
- Support regional hiring events across Florida
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including weekends
- Excellent written and verbal communication
- Basic knowledge of Microsoft Office Suite
- Valid NC driver's license for occasional travel