Job Description
Transform your career with our paid training program! Apex Customer Solutions is seeking motivated individuals for part-time call center positions in Charlotte, NC. No experience required – we invest in your success with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and a supportive team environment while building valuable customer service skills. Join our award-winning team and start your journey toward professional growth today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and established protocols
- Document interactions accurately in customer databases
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to enhance service delivery
- Adhere to compliance regulations and company policies
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 25+ WPM
- Customer-focused mindset with problem-solving abilities
- Reliable transportation and flexible availability
- Pass background check and drug screening