Job Description
Join our award-winning customer service team and launch your career in Atlanta! Atlanta Connect Solutions is seeking motivated individuals for immediate full-time entry-level positions. No experience required – we provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Work remotely with occasional in-person collaboration at our downtown Atlanta hub.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (required)
- Strong written/verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Reliable internet connection for remote work
- Authorization to work in the United States