Job Description
Join TechConnect Solutions as an Entry-Level Customer Service Representative and launch your career in a dynamic, tech-forward environment. We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. Enjoy competitive compensation, comprehensive training, and a collaborative culture that values growth and innovation. Immediate start available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and contribute to revenue growth
- Adhere to SLAs and maintain 95% customer satisfaction rate
- Participate in ongoing training to enhance product knowledge
- Support team initiatives to improve service quality metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting aptitude
- Positive attitude and problem-solving mindset
- Authorization to work in the United States