Job Description
Join Delta Customer Solutions as an Entry Level Call Center Representative and kickstart your career in customer service! We're seeking motivated individuals to provide exceptional support to our clients through phone, email, and chat channels. Enjoy a fully remote work environment with competitive pay, comprehensive training, and opportunities for growth. If you're a people person with excellent communication skills and a desire to succeed, apply today to join our award-winning team in New Orleans!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet and exceed performance metrics including call quality and resolution times
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Reliable internet connection and quiet home office space
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends