Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking passionate entry-level representatives to join our Philadelphia team. No experience needed – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, career advancement opportunities, and a supportive work environment where your growth matters.
Why Join Us?
- Full paid training program (4 weeks)
- Health benefits and retirement plans
- Clear career path to senior roles
- Modern downtown office with amenities
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process transactions and update account information
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex issues
- Meet performance metrics for quality and efficiency
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office)
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Valid work authorization in the US