Job Description
Join CityCare Solutions as an Entry-Level Customer Service Representative and launch your career in customer service excellence! We're seeking enthusiastic individuals in New Orleans to provide exceptional support to our local community. No prior experience is required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling options, and a supportive team environment dedicated to your growth. Help us deliver outstanding service while building a rewarding career path with advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns and provide accurate information about products/services
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Continuously improve knowledge through ongoing training modules
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent (entry-level welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- Passion for helping others and serving the New Orleans community
- Must pass background check and drug screening