Job Description
Join our award-winning customer experience team at ConnectSphere Solutions and make an immediate impact! We're seeking passionate individuals to deliver exceptional service to our Fortune 500 clients. Enjoy a modern downtown Minneapolis workspace, comprehensive benefits, and career advancement opportunities. No experience? No problem—we provide paid training and ongoing development. Start your journey today!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software and knowledge bases
- Meet/exceed performance metrics (call handling time, CSAT, resolution rate)
- Collaborate with team leads to improve service quality
- Document interactions accurately in Salesforce and Zendesk
- Participate in daily coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and web applications
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure